SMS Privacy Policy

INTRODUCTION

This SMS Privacy Policy ("Policy") explains how Koniver Wellness LLC ("we," "us," or "our") collects, uses, stores, and protects your personal information when you opt in to receive SMS text messages from us.

This Policy applies to patients and other individuals who consent to receive SMS communications from Koniver Wellness LLC, including appointment-related, care-related, informational, and marketing messages.

INFORMATION WE COLLECT

When you opt in to our SMS messaging service, we may collect the following information:

• Your mobile phone number
• Your name
• Your opt-in consent
• The content of messages you send to us
• Date and time stamps of messages
• Other information you provide to us through SMS communications

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To send appointment reminders
• To provide health and wellness information
• To communicate about your care
• To send follow-up information after appointments
• To notify you about special events or offerings
• To send occasional updates and offers about our educational products and services where you have separately opted in to marketing text messages
• To respond to your inquiries
• To improve our services
• To comply with legal obligations

MARKETING MESSAGES

If you separately opt in to marketing text messages, for example, when subscribing on our website, we may also send you occasional updates and offers about our educational products and services.

Marketing consent is optional and is never a condition of purchase or care. Message frequency varies; message and data rates may apply.

You may reply STOP to end marketing messages at any time, or HELP for help.

CONSENT

By opting in to receive SMS messages from Koniver Wellness LLC, you expressly consent to receive automated text messages from us.

Your consent to receive SMS messages is not required as a condition to purchase any goods or services from us. Message and data rates may apply, and the frequency of messages varies based on your interaction with our practice and/or your participation in our marketing communications.

Marketing consent is optional and is never a condition of purchase or care.

OPT-OUT PROCEDURES

You may opt out of receiving SMS messages from us at any time by using any of the following methods:

• Replying "STOP," "END," or "CANCEL" to any message you receive from us
• Emailing us at marketing@koniverwellness.com
• Calling our office at 843-825-9905 and requesting to be removed from SMS communications
• Informing any staff member in person that you wish to opt out

Upon receiving your opt-out request, we will promptly process it and stop sending you SMS messages. You may receive one final message confirming your opt-out.

If you continue to receive messages after opting out, please contact us immediately.

HELP INSTRUCTIONS

For help with our SMS Program, you may:

• Reply "HELP" to any SMS message you receive from us
• Email marketing@koniverwellness.com
• Call our office at 843-825-9905

DATA RETENTION

We will retain your mobile phone number and related information for as long as you remain opted in to our SMS communications or as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

SHARING OF INFORMATION

We do not sell your personal information.

We may share your information with:

• Service providers who assist us in delivering SMS messages
• Healthcare providers involved in your care
• Service providers that support our marketing communications
• Third parties when required by law
• Third parties with your consent

Our service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it.

We do not share your mobile opt-in information with third parties for their own marketing purposes.

YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Restriction of processing
• Data portability
• Withdrawal of consent

To exercise any of these rights, please contact us using the contact information provided below.

CHANGES TO THIS POLICY

We may update this Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this Policy.

We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

SMS PROGRAM TERMS AND CONDITIONS

These SMS Program Terms and Conditions ("Terms") govern your participation in the SMS messaging program ("Program") operated by Koniver Wellness LLC ("we," "us," or "our"). By opting in to receive SMS messages from us, you agree to these Terms.

ENROLLMENT

Enrollment in our SMS Program is completely voluntary.

You may opt in to the Program during the patient onboarding process or at any time by providing your mobile phone number and consent to a staff member, through our website, or through other designated opt-in methods.

You may also separately opt in to receive marketing text messages through designated website forms or other marketing opt-in methods.

MESSAGE FREQUENCY

The frequency of messages varies based on your appointments, care plan, interaction with our practice, and/or participation in our marketing communications.

Standard message and data rates may apply to all messages sent and received.

MARKETING MESSAGES

If you separately opt in to marketing text messages, we may send you occasional updates and offers about our educational products and services.

Marketing consent is optional and is never a condition of purchase or care.

Message frequency varies; message and data rates may apply.

You may reply STOP to end marketing messages at any time, or HELP for help.

SUPPORTED CARRIERS

Our SMS Program is supported by most major wireless carriers, including but not limited to AT&T, T-Mobile, Verizon, Sprint, and others.

However, we cannot guarantee that all wireless providers support our SMS Program.

COST

Koniver Wellness LLC does not charge you for SMS messages. However, message and data rates may be applied by your wireless carrier.

Please contact your wireless carrier for information about your messaging plan and any potential costs.

OPT-OUT PROCEDURES

You may opt out of our SMS Program at any time by using any of the following methods:

1. Text Opt-Out: Reply "STOP," "END," or "CANCEL" to any SMS message you receive from us.
2. Email Opt-Out: Send an email to marketing@koniverwellness.com with "OPT-OUT" in the subject line and your mobile phone number in the body of the email.
3. Phone Opt-Out: Call our office at 843-825-9905 and request to be removed from SMS communications.
4. In-Person Opt-Out: Inform any staff member that you wish to opt out of SMS communications.

After you submit an opt-out request, you may receive one final message confirming that you have been unsubscribed and will no longer receive messages from us.

If you continue to receive messages after opting out, please contact us immediately.

HELP INSTRUCTIONS

For help with our SMS Program, you may:

• Reply "HELP" to any SMS message you receive from us
• Email marketing@koniverwellness.com
• Call our office at 843-825-9905

PRIVACY POLICY

Our SMS Privacy Policy, which describes how we collect, use, and share information in connection with our SMS Program, is incorporated into and forms part of these Terms.

Please review our SMS Privacy Policy carefully.

CHANGES TO THESE TERMS

We may update these Terms from time to time.

The updated version will be indicated by an updated "Effective Date" at the top of these Terms.

By continuing to participate in our SMS Program after the effective date of any update, you agree to the revised Terms.

TERMINATION

We reserve the right to terminate our SMS Program or your participation in it at any time without notice.

Reasons for termination may include, but are not limited to, suspected fraud, abuse of the Program, or violation of these Terms.

CONTACT US

If you have any questions, concerns, or requests regarding this Policy or our SMS Program, please contact us at:

Koniver Wellness LLC
1470 Tobias Gadson Blvd. #100A
Charleston, SC 29407
Email: marketing@koniverwellness.com
Phone: 843-825-9905